As a technology consultancy, we partnered with Zen Internet to develop a chatbot infrastructure leveraging AI technologies. Our goal was to enhance customer service operations and improve the overall customer experience.
We started by understanding the specific needs and challenges of Zen Internet. Based on this, we designed an AI-powered chatbot that could handle a wide range of customer queries, reducing the workload on the customer service team.
The chatbot was equipped with natural language processing capabilities, enabling it to understand and respond to customer queries in a conversational manner. It was also integrated with Zen Internet's existing customer service platform, SalesForce, allowing for seamless handoff to human agents when necessary.
The implementation of the chatbot infrastructure significantly improved the efficiency of Zen Internet's customer service operations. It also enhanced the customer experience by providing instant responses to queries and reducing wait times.
We continue to provide ongoing support and maintenance, ensuring the chatbot infrastructure remains up-to-date and effective in meeting the evolving needs of Zen Internet and its customers.